Warranty Information

Rolex2 One-Year Service Warranty

Rolex2 provides a one-year service warranty for all watches purchased directly from our official website, starting from the date of delivery, unless otherwise stated on the product page or invoice.

This warranty is designed to give customers clear expectations and dependable post-purchase support, ensuring confidence long after checkout.

What Is Not Covered Under The Service Warranty

The following items and situations are not covered under the Rolex2 service warranty:

• Normal wear and tear, including scratches, cosmetic aging, or changes resulting from regular daily use.

• Damage caused by accidents, misuse, negligence, drops, impacts, or improper handling.

• Damage resulting from exposure to water, moisture, chemicals, or extreme temperatures beyond the watch’s specified tolerance.

• Any alterations, repairs, or modifications performed without prior written authorization from Rolex2.

• Repairs, servicing, or tampering conducted by unauthorized third parties.

• Issues caused by improper storage, improper winding, or failure to follow basic care guidelines.

• The warranty is non-transferable and applies only to the original purchaser.

How Do I Get My Watch Serviced Under Rolex2’s One-Year Service Warranty?

To request warranty service, please contact Rolex2 customer support at [email protected] to obtain written authorization and detailed return instructions.

All warranty services must be approved in advance and performed by Rolex2-authorized technicians.
Rolex2 is not responsible for items sent in without prior authorization.

Warranty Limitations

• Warranty service is available only for watches purchased directly from the official Rolex2 website or from authorized Rolex2 channels.

• Watches obtained from unauthorized third-party sellers are not eligible for warranty coverage.

Rolex2 operates as an independent retailer and does not provide warranty coverage for products not sold directly through our platform.